We will make refunds to Learners in certain circumstances as listed in the table below. To apply for a refund you should email a request to: email@example.com
PUBLIC INDIVIDUAL COURSE BOOKING
Unused course fees held by us due to rescheduling will expire three (3) months after the original payment was made and cannot be refunded or used for credit.
PRIVATE CORPORATE GROUP BOOKING
We conduct periodic reviews to ensure that our services are fit for purpose, delivered in the advertised time frame and compliant with all state and federal legislative requirements for RTO’s. These legislative reuirements include, but are not limited to WH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and Training legislation.
RECORDS MANAGEMENT & YOUR PRIVACY
We are committed to implementing best practice in our records management practices and systems, responding in a timely manner to all requests for information from present and past students. We also value your privacy and all staff are required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998.
Once students have commenced a training program, we guarantee to complete all training and assessment as advertised.
UNIQUE STUDENT IDENTIFIER (USI)
All students in Australia must have a Unique Student Identifier (USI). This will be a lifelong number which will enable your records and results obtained to be collected in an online system. By having a USI you will be able to access your training records and results (or transcript) whenever you need to.
You must have a USI before we, or any, RTO can issue Certificates or Statements of Attainment. You will be asked to provide this on enrolment.
In most cases you will easily be able to set up your own USI on the USI Website, however, if you require support with this we can obtain one on your behalf by signing the relevant Privacy Form.
Details of how to apply for an exemption are in our Learner Handbook.
You are welcome to seek further information about the course or terms and conditions of entry to the course. Please email firstname.lastname@example.org or phone us 1300 976 276 if you have any questions.
We have a comprehensive Learner handbook that provides learners with information about the nationally recognised training courses they are enrolled in and about the operations of our RTO. It also covers your rights and responsibilities and the key concepts of Policies and Procedures that are relevant to your studies and time spent with us.