LEGAL INFORMATION

REFUND POLICY

We will make refunds to Learners in certain circumstances as listed in the table below. To apply for a refund you should email a request to: admin@fluidlearning.com.au

PUBLIC INDIVIDUAL COURSE BOOKING

CIRCUMSTANCE

Cancelling your course booking 24 hours or more before your practical workshop

Cancelling your course booking less than 24 hours before your practical workshop, or in case of lateness or no-show

Rescheduling your course booking 24 hours or more before the booked Workshop
 
 
 
 

If Fluid First Aid cancel a workshop due to unforeseen circumstances

REFUND POLICY

Full refund of total fees paid.
 

No refund will be given. You may re-book at a discounted price of 20% off the full course fee.

Reschedule your booking one time without penalty. Any further reschedule requests for the same booking will attract a fee of $10.00 for each request.
Unused course fees held by us due to rescheduling will expire three (3) months after the original payment was made and cannot be refunded or used for credit.

You will be entitled to a full refund of fees paid, or booking can be rescheduled at no cost.

PRIVATE CORPORATE GROUP BOOKING

CIRCUMSTANCE

Cancelling your private group workshop booking with more than 7 days notice

Cancelling your private group workshop booking with less than 7 days notice

Rescheduling your private group workshop booking with more than 7 days notice
 
 
 

Rescheduling your private group workshop booking with less than 7 days notice

REFUND POLICY

Full refund of fees minus a $50 Administration Fee.
 

No refund of fees will be given.
 

One time with no penalty. Subsequent reschedule requests for the same booking will attract a $50.00 fee in addition to the course fees. Any course fees that are held by us, will expire six (6) months after the original payment was made and cannot be refunded or used for credit.

A rebooking fee equal to 50% of course cost will be charged (up to max. $500).

LEGISLATIVE COMPLIANCE

We conduct periodic reviews to ensure that our services are fit for purpose, delivered in the advertised time frame and compliant with all state and federal legislative requirements for RTO’s. These legislative reuirements include, but are not limited to WH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and Training legislation.

RECORDS MANAGEMENT & YOUR PRIVACY

We are committed to implementing best practice in our records management practices and systems, responding in a timely manner to all requests for information from present and past students. We also value your privacy and all staff are required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998.

GUARANTEE

Once students have commenced a training program, we guarantee to complete all training and assessment as advertised.

UNIQUE STUDENT IDENTIFIER (USI)

All students in Australia must have a Unique Student Identifier (USI). This will be a lifelong number which will enable your records and results obtained to be collected in an online system. By having a USI you will be able to access your training records and results (or transcript) whenever you need to.
You must have a USI before we, or any, RTO can issue Certificates or Statements of Attainment. You will be asked to provide this on enrolment.
In most cases you will easily be able to set up your own USI on the USI Website, however, if you require support with this we can obtain one on your behalf by signing the relevant Privacy Form.

Details of how to apply for an exemption are in our Learner Handbook.

FURTHER QUERIES

You are welcome to seek further information about the course or terms and conditions of entry to the course. Please email admin@fluidlearning.com.au or phone us 1300 976 276 if you have any questions.

LEARNER HANDBOOK

We have a comprehensive Learner handbook that provides learners with information about the nationally recognised training courses they are enrolled in and about the operations of our RTO. It also covers your rights and responsibilities and the key concepts of Policies and Procedures that are relevant to your studies and time spent with us.

Policies include:

Learner Rights and Responsibilities Learner Rights and Responsibilities
Complaints and Appeals Complaints and Appeals
Fees and Refund Policy Fees and Refund Policy
Learner Support Learner Support
Reasonable Adjustment Reasonable Adjustment
Access and Equality Access and Equality
Recognition of Prior Learning Recognition of Prior Learning